Latest Episodes

Explore our engaging podcast guests with Tenassia's unique twist.

Kultar Khatra: Leading with Empathy and Calm Leadership

Kultar Khatra is the Director of Crash Technology, an Australian-based MSP delivering managed IT and cybersecurity solutions with a focus on trust, empathy, and long-term partnership. Before stepping into MSP ownership, Kultar spent years on the vendor side of the channel — helping service providers grow, strengthen operations, and deliver greater value to their clients. That experience gave him a rare dual perspective on what makes vendor–MSP relationships thrive. Today, Kultar leads with calm, clarity, and purpose. He’s passionate about helping teams understand not just what they do, but why they do it — building a culture grounded in accountability, empathy, and meaningful client relationships.

Leading Together — Anna & Liam Furlong on Business, Balance, and Empathy

Anna and Liam Furlong are the husband-and-wife team behind The Virtual IT Department, an Australian MSP built on empathy, integrity, and genuine human connection. Their journey began when Liam — a lifelong tech professional — and Anna — a former nurse with a passion for people and process — took over Anna’s family business and reimagined it for the modern MSP world. Since then, they’ve led the company through significant growth, including a successful acquisition, while maintaining a strong focus on culture, communication, and care. Together, they’ve built a business where people come first — clients, team, and family alike. Their approach to leadership is grounded in trust, shared purpose, and the belief that great service delivery starts with great relationships — both inside and outside the business.

The Customer’s Customer: Guy Newton on Service That Actually Matters

Guy Newton is a values-driven technology leader whose career spans break-fix support, council IT, MSP leadership, and now Salesforce project delivery at SalesFix. Known for his curiosity, calm approach, and people-first mindset, Guy has built a reputation for asking the right questions before making decisions — ensuring he understands the real problem behind every request. His journey reflects a deep commitment to empathy, communication, and delivering service that goes beyond the ticket to support the customer’s customer. Across every role, Guy brings a thoughtful blend of technical experience, human insight, and grounded leadership, making him a powerful example of what modern service delivery looks like when it’s built on understanding, values, and genuine care.

Amy Babinchak on Conversations, Clients, and the Coming AI Wave

Amy Babinchak is a people-first technology leader whose career spans over two decades in the MSP world — from building her own award-winning MSP to leading industry conversations on AI, cybersecurity, and service leadership. A longtime Microsoft MVP, Amy is known for her ability to see what’s coming next and translate it into practical, human-centered strategy for MSPs. Whether she’s running mastermind groups, advising on mergers and acquisitions, or helping business owners rethink how they connect with clients, Amy leads with clarity, empathy, and a deep understanding of what real service means. She believes the strongest client relationships are built not on SLAs or automation — but on conversation, trust, and shared direction.Now focused on consulting through Third Tier and Sell My MSP, Amy continues to elevate the profession she helped shape — showing that when service is built on curiosity, care, and courage, it becomes truly transformational.

Guest Testimonials

Hear what our lovely guests say about the Ctrl-Alt-Deliver podcast!

The Ctrl-Alt-Deliver podcast is engaging and insightful. Jeni and Nick bring fresh perspectives that keep me coming back for more every week!

Scott Jefferis

CEO at RevolveIT

I love how interactive the Ctrl-Alt-Deliver podcast is! The hosts make every episode feel personal and relatable, creating a wonderful community around their content.

Scott Atkinson

CEO at TribeTech

★★★★★

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